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Questions
Delivery/Collection at pick-up points
Delivery services and collection at pick-up points are only available in Mauritius.Â
- Only one delivery address is allowed per order placed.
- Door-to-door delivery is Rs 350 for orders of less than Rs 2,000 and is free for orders greater or equal to Rs 2,000
- The products will be delivered by TheBrandhouse Ltd delivery team, at the address given upon placing the order.
- We endeavour to deliver within 2 clear working days from the date of the order.
- If no one is present to take delivery at the delivery address, we will endeavour to make a second attempt at delivery on the next working day. Should we be unsuccessful at delivery on this second attempt, your order will be redirected to TheBrandhouse warehouse, and our customer care will contact you.
You can use Paypal, Stripe, Skrill, Payoneer and many other payments systems, as well as bank payment, card payment, Android Pay, Apple Pay, Samsung Pay
Yes, you can sell your produtcs on our site. You can register vendor account on registration page
We offer reliable delivery options to ensure your orders arrive safely and on time.
- Standard Delivery (2–7 business days)
- Express Delivery (available in selected areas)
- Free Shipping on eligible orders
- Real-time order tracking
Delivery times may vary depending on your location and product availability.
Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or refund within the applicable return period.
- Easy return process
- Refunds for eligible products
- Replacement for damaged or incorrect items
- Fast customer support assistance
Please review our full Refund Policy for complete details and conditions.
